Privacy

Pernod Ricard Online Privacy Policy

Pernod Ricard respects your right to privacy when you use our websites, our mobile applications, our pages on social networks, web forms and whenever else you communicate electronically with us (our “Digital Services”). That’s why we’ve developed this Privacy Policy to explain how Pernod Ricard (“Pernod Ricard”, “we,” or “our”) collects, stores, uses and processes the personal information you share with us through our Digital Services.

 

Before using our Digital Services, please read this Privacy Policy carefully (including the Pernod Ricard Cookie Policy, Article 2). If you do not agree to this Privacy Policy or the Pernod Ricard Cookies Policy, please do not use our Digital Services.

 

We reserve the right to make changes at any time and we will notify you of changes via email and by updating this Privacy Policy or the Pernod Ricard Cookies Policy. You should regularly review these policies to make sure you are aware of any changes which affect how your information may be used.

 

For Data Protection purposes, Pernod Ricard UK Limited is the Data Controller of any personal information you submit to Pernod Ricard UK.

 

1. What personal information do we gather about you and how?

 

Personal information, in the context of this Privacy Policy, means any information that can be used to personally identify you or contact you online or elsewhere. This information includes data such as your name, postal address, e-mail address, phone number, (“personally identifiable information”) demographic information such as your date of birth, age, gender, and your habits or preferences when it they are linked to your personally identifiable information (collectively called “personal information”).

 

Personal information is only collected with your informed knowledge i.e. when you knowingly submit it to us. This usually occurs when you take part in one of our many promotional activities or subscribe to one of our Digital Services, for example:

 

• Registration or sign-up online: e.g. subscribing to a newsletter specific to our Digital Services or creating an account to be a member of a club;

•  ‘Send to a friend’ marketing communications;

•  Sweepstake and contest;

•  Joining a loyalty program;

•  Buying products or services online

•  Using a QR Code displayed on Pernod Ricard products;

•  Events (invitation form or online forms on tablets filled out by our hostesses);

•  Brand websites;

•  Feedback, questions, or comments through a ‘contact us’ form;

•  Any other request that requires the submission of personal information.

 

The type and amount of information we collect for the features listed above depends on the activity, and the personal information we collect may include: first and last name, email address, home address and telephone number (work or home). For some activities, you might be asked to create a username and/or password and/or to provide additional information, including: (i) your age or date of birth, (ii) gender, (iii) frequency of use, (iv) facts about your household, lifestyle, interests and/or, (v) other information relevant to you.

 

Subject to applicable laws, we may use a variety of technologies that collect and provide information about how our Digital Services are accessed and used by you. We may also use demographic information about who uses our Digital Services, which we get from third parties such as Google or social media that you use (“Usage Information”).

 

Usage Information may consist of the pages you looked at, the time you looked at them and which beverage information (or other content) you accessed or provided. It also includes which language you use, demographic information about you (such as your age, gender and interest areas, where available) and which pages you looked at before you visited the current page.

 

We collect this information to gain a better idea of how people interact with our brands so we can then tailor and improve them accordingly. Most Usage Information that we collect can't be linked to you individually, but if we can link it to you then this Privacy Policy will apply.

 

2. How and why do we use tracking technologies?

 

Pernod Ricard uses tracking technologies such as cookies, IP address recording or log files, to gather technical information such as your web browser type and which operating system you use, the webpage you came from, your path through our website and your Internet Service Provider. This is so we can improve the functionality of our websites and better understand how visitors like you use our Digital Services and the tools they offer.

 

These tracking technologies help us tailor our Digital Services to your personal needs:

 

•  Subject to your consent where required by applicable law, our Digital Services use cookies and similar technologies (“cookies”). Cookies are small files placed on your device which serve a number of purposes, like remembering your preferences. Cookies let you enjoy a richer experience, as well as help accurately measure your behavior on our website. You can learn more about which cookies we use and how to disable them in our Cookies Policy http://www.pernod-ricard-uk.com/cookies.

 

•  An IP address is a number used on a network to identify your computer every time you connect to the Internet. We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical issues, (ii) maintain website safety and security, (iii) restrict access to our Digital Services to certain users, and, (iv) better understand how our Digital Services are utilized;

 

•  We (or a third party on our behalf) may collect information in the form of logs files that record activity and gather statistics about browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) your web browser type and operating system, (ii) information about your session (such as the URL you came from, the date and time you visited our digital service, and which pages you viewed and for how long), and, (iii) other similar navigational or click-stream data. We also use log file information for our internal marketing and demographic studies, so we can constantly improve and customize the online services we offer you. Log files are only used internally, and are not associated with any personally identifiable individual.

 

3. For what purpose do we use your personal information?

 

Generally, the information we collect is only used for the purpose made clear to you at the point it was collected, or here in this Privacy Policy. These include:

 

•  When you register or sign-up via our Digital Services: the personal information you give is used to provide you with the benefits that typically come along with registration. This includes the ability to receive communications you select at the time of registration or that automatically come with your registration. For example, subscription to a newsletter, creation of an account, participation in a sweepstake or contest, invitation to or attendance at an event organized by Pernod Ricard;

 

•  When you use the ‘Send to a friend’ feature: personal information for one-time use (typically, names and email addresses) is used only once (e.g., to send a message) and is not retained by us;

 

•  When using e-commerce on some of our websites: we use your personal information to manage your order and deliver your products (or a third party on our behalf);

 

•  When you use a QR Code displayed on Pernod Ricard products: we use your personal information to send you more information on the products where the QR code was displayed or other products;

 

•  When you submit personal information on the iPads or other mobile devices available in Heritage Centers or distilleries: this is used to send you more information on the products;

 

•  Feedback, questions, or comments through our ‘Contact Us’ form and our ‘Tell Us’ compliance reporting system: if you contact us via an online contact form, your information is used to respond to your inquiry or comment.

 

When you submit your personal information, you may also be given the option (through a tick box or otherwise) to have your information used for an activity or service different from the one you are requesting. For example, if you enter a contest to win a prize, you may also be invited to sign up for a newsletter about other Pernod Ricard products. If you choose to have your information used for another activity or service in this way we will use your information to provide them to you.

 

We may also use your email address to send you transactional or administrative communications such as confirmation emails when you sign up for, or unsubscribe from, a specific registration or activity. We may also use it for certain service-related announcements, such as updates to our Privacy Notice, discontinued features or programs on our Digital Services, changes to our online services or technical support policies. Collectively, these communications are referred to in this Privacy Policy as “Non Transactional Communications”.

 

We may also use your personal and/or demographic information for our internal marketing and demographic studies. This helps us constantly improve, personalise, and customise the products and services we provide.

 

Subject to applicable laws, this may include occasionally combining, updating, or otherwise enhancing the personal information collected through our Digital Services with anonymised data we get from outside records or third parties.

 

4. What happens if you do not wish to share your personal information with us?

 

If you choose not to submit any personal information when requested, you may not be able to participate in certain activities or use some of the personalised features of our Digital Services. This will also limit the services and special offers we can provide you. For example, if you refuse to share your email address, you will not be able to receive any of our newsletters or otherwise register for our Digital Services. However, you do not need to give us any personal information to simply browse our websites and learn more about Pernod Ricard and our products.

 

5. Who do we disclose your personal information to and why?

 

Pernod Ricard will never share your personal information with any third party that intends to use it for direct marketing purposes, unless we have specifically told you and you have given us explicit permission to do this.

 

Pernod Ricard may share your personal information with its subsidiary companies, or companies in which Pernod Ricard has control through either direct or indirect ownership (collectively referred to as the Pernod Ricard Group”). The purposes are explained in Article 3.

 

Pernod Ricard may also share your personal information with third parties, but only in the following circumstances:

 

•  We may use service providers, agents or contractors to support the internal operations of our digital service, and to assist us with administering them or the various functions, programs and promotions available on it. Any such third party must provide the same levels of security for your personal information as Pernod Ricard and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Pernod Ricard;

 

•  When we run a joint or co-sponsored program or promotion on our Digital Services with another company, organization, or other reputable third party. As part of this event we may collect and process personal information and share it with that partner or sponsor. If your personal information is being collected by (or is shared with) a company other than Pernod Ricard as part of any such promotion, we will let you know at the time it is collected;

 

•  When we run a promotion with another company, we may provide a separate link to that company's privacy policy which you should read before you share any personal information, because we cannot guarantee they adhere to the same privacy practices. If you do not want your information to be collected by or shared with a company other than ours, you can choose not to opt in or participate in these events at the time the personal information is collected or requested;

 

•  We may also disclose your personal information if we are required to do so by law, or if (in good faith) such action is necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Pernod Ricard, its customers, or the public;

 

•  In the event of a merger or acquisition of all or part of Pernod Ricard by another company, or in the event that Pernod Ricard were to sell or dispose of all or a part of the Pernod Ricard business. In this case the acquirer would have access to the information maintained by that Pernod Ricard business, which could include personal information, subject to applicable law. Similarly, personal information may be transferred as part of a corporate reorganisation, insolvency proceeding, or other similar event, if permitted by and done in accordance with applicable law;

 

•  We may share aggregated demographic or survey information with third parties, but this information is in anonymous form and does not contain any personal information. The aggregate information that we share may include anonymous information that is captured through the use of cookies and other similar tracking technology, as explained in Article 2.

 

6. Is your personal information sent to recipients located in other countries and why?

 

Pernod Ricard is a global company and your personal information may be transferred across international borders. It may be transferred to countries that have different data protection laws to the country from where you submitted your personal information. Your personal information may also be transferred between different companies of the Pernod Ricard Group located in different countries.

 

Pernod Ricard takes appropriate steps to maintain the security of personal information both during transit and at the storage location by implementing contractual clauses which comply with applicable laws. You can check a list of countries where Pernod Ricard has an affiliate likely to receive your personal information here http://www.pernod-ricard-uk.com/page/useful-links.

 

Our main service providers are based in the United States. Information transfers to these service providers either rely on their safe harbor certification or on contractual clauses as required by applicable laws. They are also bound by a contract that ensures a high standard of privacy protection and requires (amongst other provisions) that they act only on Pernod Ricard instructions and implement and maintain every technical measure necessary to keep your personal information secure.

 

7. How long do we keep your personal information?

 

We may store the personal information that you send to us via our Digital Services in our databases. We retain your personal information as long as your account is active, for the duration of a contract with you or however long it takes to provide you with the services requested, to answer queries or resolve problems and to improve or offer new services.

 

We may also need to retain your personal information for a reasonable period of time to comply with our legal and regulatory obligations, resolve disputes, enforce our agreements, and similar records management purposes.

 

We may also retain your personal information for a reasonable period after you stop using Pernod Ricard services or our Digital Services. After this period, your personal information will be deleted from all systems in the Pernod Ricard Group.

 

 

If you ask us to no longer use your personal information to provide you with services, for example by opting-out of marketing emails, please contact us as described in Article 9. We remind you that you also have a right to have your personal information deleted at any time. This is also described in Article 9.

 

8. How do we keep your personal information secure?

 

Pernod Ricard takes all necessary technical and organisational measures to protect the confidentiality and security of your personal information collected from our Digital Services, including sensitive personal information.

 

These efforts include, but are not necessarily limited to: (i) storing your personal information in secure operating environments that are not available to the public and that are only accessible to authorized Pernod Ricard employees, our agents and contractors; and, (ii) verifying the identities of registered users before they can access personal information we store about them.

 

9. How you can you access, modify, delete or object to the use of your personal information?

 

You can access any personal information we hold about you by contacting the Pernod Ricard Privacy Office at ukconsumerfeedback@pernod-ricard.com.

 

The Privacy Office can also help you with the following issues:

 

•  Corrections to your personal information if it is inaccurate, incomplete or out of date or request the deletion of your personal information.

 

•  You reserve the right to not share any of your personal information with us or object to the processing of your data by us for legitimate reasons. However, if you choose this option, you will be limited in the activities and features we can provide you with.

 

•  If you do not want to receive newsletters, announcements, or other communications and/or services from us, please do not opt-in for those communications or services when you first register. If you have already opted-in and later want to opt-out, please click on the unsubscribe link in our communications or email us at ukconsumerfeedback@pernod-ricard.com

 

•  Along with every email message sent to you, we provide you with the opportunity to discontinue receiving communications in the future (i.e., unsubscribe). Simply follow the unsubscribe process or instructions provided in the email.

 

If you participated in a program that involved a third party and you agreed to receive communications from that third party, you will need to contact them directly to opt-out. This process should be outlined in the third party’s privacy policy.

 

 

10. How do we treat children's information?

 

Our digital services are not intended for children under the age of majority (“Minor”), so we do not knowingly collect personal information from Minors. You must be at least eighteen years old to create an account and engage in activities and transactions on our digital services. By creating an account or engaging in activities or transactions, you confirm that you are at least eighteen years old and are fully able to enter into, comply with and be legally bound by our Terms of Use and this Privacy Policy. If we are notified or learn that a Minor has submitted personal data to us through our digital services, we will delete their personal information.

 

11. Do we link to other third party websites?

 

Our digital service may contain links that will direct you to other websites or services that are operated and controlled by third parties. This includes links from advertisers, sponsors and partners that may use our logo(s) as part of a co-branding agreement.

 

We have no control over these third parties, and your use of their websites and features are subject to the privacy policies posted on those websites. We are not responsible or liable for the privacy practices or business practices of any third-party website. Therefore, you should exercise caution and review the privacy policies applicable to those external websites you visit them, before you provide your personal information.

 

12. How can you contact us?

 

If you have any questions, complaints, or comments about this Privacy Policy or our how we collect and manage your personal information, please contact us in writing at c/o Privacy Officer, Pernod Ricard UK Limited, Building 12 Chiswick Park, 566 Chiswick High Road, Chiswick, London W4 5AN, or sending an email to: ukconsumerfeedback@pernod-ricard.com.

 

Last updated: October 2015

Cookies Policy

Our website use cookies and similar technologies (“cookies”), subject to your consent and when required by applicable law. 

 

This Cookies Policy (the "Policy") describes how Pernod Ricard UK, ("Pernod Ricard" or "we"), use these cookies on our website (our “website” or “services”), and our commitment to respecting your privacy. 

 

Pernod Ricard UK Limited is a company incorporated under the laws of England and Wales, and our registered address is Building 12 Chiswick Park, 566 Chiswick High Road, Chiswick, London W4 5AN. 

 

1. What is a cookie? 

 

Cookies are small text files which are stored on your computer or mobile device (such as a smartphone or tablet) when you visit our website. A cookie usually stores the name of the website from which the cookie came, the lifespan of the cookie (i.e. how long it stays on your device) and a unique identifier - usually a randomly generated number. 

 

2. Why do we use cookies? 

 

Cookies make our websites easier to use and helps us to tailor our service and products to your needs. 

 

Cookies do this by letting our website recognise you so it can then retrieve important information that makes our service more convenient and personalised (for example, by remembering your preferences). 

 

Cookies might also be used to help improve your experience. In this way we use cookies to compile anonymous, aggregated statistics that help us understand how people use our services, and to improve our content. 

 

3. What are the different types of cookies we use? 

 

The types of cookies that we use can either be session or persistent, or first party or third party cookies. 

 

  •  Persistent cookies are used to safely save your login information and remember your settings for future visits to our website. A persistent cookie is a cookie stored as a file on your computer where it remains, even when you close your web browser. This cookie can only be read by the website that created it, the next time you visit. 

 

  •  Session ID cookies are used to enable certain features on our website, to better understand how you interact with our service and to monitor aggregate usage and web traffic. Unlike persistent cookies, session cookies are deleted from your computer when you close your browser. They usually store an anonymous session identifier on your computer which means you can browse a website without having to log in to each page, for example.

 

  •  First party cookies are our own cookies which we use to improve your experience. They are associated with someone’s personal information. No third party has access to the information we collect through our own cookies. 

 

  •  Third party cookies are cookies used by third parties to provide their services on our website - this includes cookies used for advertising. They place these cookies on your device on our behalf when you visit our website, and this helps them deliver the services they provide. You can find more information about these cookies in their privacy policies. 

 

Below is a list of the different types of cookies we may use on our websites. When cookies are used to collect personal information, the provisions explained in our Online Privacy Policy which can be accessed here http://www.pernod-ricard-uk.com/privacy-policy also apply, in addition to this Cookie Policy. 

 

a. Essential Cookies 

 

Essential cookies are cookies which are strictly necessary for our website to work and for you to fully make use of its services and features. Without these essential cookies, certain features and services on our website may not work correctly and your experience will be impaired. 

 

We also use technical cookies to remember choices you make on our website (such as setting your language or the region you live in) for customization and personalization purposes. These cookies do not gather any information about you that will be used for advertising or tracking where you have been on the internet.

 

Who is placing the cookie

 

Type 

Description/purpose 

Pernod Ricard 

Persistent cookie 

Cookie Policy Visibility Cookies: Pernod Ricard installs a cookie on your computer which indicates whether or not you have been informed about our use of cookies through a banner notice, and then whether you indicated your consent to the use of cookies by continuing to use the website. This is so that the banner will not continue to show every time you visit a page. 

Pernod Ricard 

Persistent cookie 

Device Identifier Cookie: Pernod Ricard installs a cookie on your computer that identifies you and tells the website that you are logged in. 

Pernod Ricard 

Persistent cookie 

User Local Cookie: Pernod Ricard installs a cookie which is used to remember localization choices made by you, such as language preferences. 

 

Essential cookies are crucial to the correct operation of our website so therefore you cannot opt-out of their use. 

 

b. Social Media Plug-in Cookies 

 

We use buttons that let you share our pages on social networking websites. These buttons may place a third party cookie on your device, which could gather usage information. 

 

Our website uses the following social media cookies:

 

Who is placing the cookie 

 

Type 

Description/purpose 

Facebook 

Persistent cookie 

Facebook Social Media Button: Cookies are used to facilitate sharing of our content on Facebook. 

Twitter 

Persistent cookie 

Twitter Social Media Button: Cookies are used to facilitate sharing of our content on Twitter. 

 

To opt out of being tracked by the Facebook Social Media Button and Twitter Social Media Button on all the websites you visit, go to the General Account Settings of your Facebook and Twitter accounts, then click the opt-out link. 

 

c. Analytics Cookies 

 

Our website may also use Google Analytics cookies. These cookies collect information about how you interact with our website. For example, they keep track of which webpages are visited most, IP (Internet protocol) addresses, types of browser, internet service providers (ISP), referring/exit pages, operating systems, date/time stamps, and clickstream data. 

 

We use this information to analyze usage trends, to administer our service, to track how users move around our website and to gather general demographic information about who uses our website. 

 

Our website uses the following analytical cookies:

 

 Who is placing the cookie 

Type 

Description/purpose 

Google 

Persistent and session cookies 

Google Analytics: Google Analytics cookies work together to give us information about how people use our website. 

 

To opt out of being tracked by Google Analytics cookies on all the websites you visit, go to http://tools.google.com/dlpage/gaoptout

 

d. Marketing and profiling cookies 

 

We work with third party advertising companies to serve advertisements while you visit our website, and we permit these companies to store and access their own cookies on your computer or mobile device in the course of serving those adverts. 

 

These companies use cookies to collect information about your visits to our, and other, websites (this does not include personal information such as your name, address, e-mail address or telephone number). Combined with non-personally identifiable information about your purchases and interests from other websites, they may use this to provide advertisements about goods and services that might be of interest to you. 

 

Our website uses the following advertising cookies:

 

Who is placing the cookie 

 

Type 

Description/purpose 

BlueKai 

Persistent cookies 

Profiling tag. BlueKai installs a tracker cookie on your device which collects data on your browsing habits on different websites using the tracker's unique ID number. Pernod Ricard uses this data to profile visitors to its website and define detailed market segments, for use in its marketing campaign strategy. 

Google 

Persistent cookies 

Advertising Cookie. Google advertising cookies are used to customize ads on Google services, like Google Search. For example, these cookies are used to remember your most recent searches, your previous interactions with an advertiser’s advertisement or search results, and your visits to an advertiser’s website. 

 

To opt out of being tracked by BlueKai on all the websites you visit, go to http://www.bluekai.com/consumers.php#optout

 

To opt out of being tracked by Google advertising cookies on all the websites you visit, go to http://tools.google.com/dlpage/gaoptout

 

e. Flash cookies 

 

We also use Flash Cookies (also known as Local Stored Objects) and similar technologies to personalize and enhance your online experience.

You can learn how to manage Flash Cookies by visiting the following website: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html 

 

Please note that rejecting Flash Cookies means that our website may not work properly, and therefore you will not be able to take full advantage of our services. 

 

4. How long are cookies stored? 

 

Cookies will have a maximum retention period after they are first stored on your computer, as required by applicable law. 

 

5. How to control cookies on our Digital Media? 

 

Except for cookies which qualify as essential, the cookies described above will be installed on your computer only if you continue browsing after you’ve read and agreed to the banner which appears on our home page. 

 

Flash cookies to enhance your web-browsing experience 

 

You can also control how you interact with cookies in your web browser’s preferences. Read your browser's ‘Help’ section to find out how to do this. 

Please note that if you turn off or disable cookies, you may not be able to log in to your account, view content or use other features on our website. You may also find that parts of our website either do not work at all or behave unexpectedly. 

 

If you use different devices to view and access our services, such as a smartphone or tablet, as well as your computer, you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. 

 

6. How to contact us 

 

If you have any questions, comments, or concerns about our cookies policy please contact ukconsumerfeedback@pernod-ricard.com 

 

Last Updated: October 2015